The Nigeria Immigration Service (NIS) has trained officials of the service as part of efforts at improving their capacity and productivity on their job and ultimately to make passport issuance seamless for Nigerians.
The training, organised in partnership with Brand Spur Media and Marketing Services was held on the 24th of September, 2020 via Zoom and intended for Passport Officers, attachèès and helpdesk officers within the Service.
In an opening statement to the participating officers, the Comptroller General of NIS, Mr Muhammad Babandede, reiterated NIS commitment to continuous improvement through learning and development.
He encouraged the officers to take advantage of innovative systems and processes being put in place to ease their work
Meanwhile, the NIS boss warned that the NIS would not tolerate any form of misconduct or misrepresentation by officers who try to undermine the ongoing reforms of the Nigeria Immigration Service.
He said: “This administration is putting cost-effective and administrative measures in place by pushing to indigenize passport production. It has decentralized passport authorization process by approving passports in bulk and delivery across their offices rather than have PCOs travel to Abuja to queue for passport allocation.”
The training session, according to one of the facilitators from Brand Spur Media and Marketing Services – Ms Claudia Nwankwo; was aimed at preparing the officers on managing customer expectations and their role in brand reputation management as representatives of the immigration service.
She noted that the training which drew participants from Nigerian embassies across the globe and all passport offices nationwide has availed officers to learn from experiences of customers shared and various scenarios revealing public perception about the NIS.
In his closing remark, the ACGI Operations on behalf of the immigration service thanked Brand Spur Media for organising the session while encouraging officers to ensure to discharge their duties professionally at all times.