Software giant, Microsoft, is advising Windows 11 users to uninstall a recent software update after it was discovered to cause certain apps to crash. In a support document, the company admitted Windows 11 update ‘KB5012643’ causes apps using specific .NET 3.5 framework components to become unstable.
The .NET Framework is a free, open-source platform used to build and run programmes on Windows and is relied upon by many apps.
What Microsoft is saying
In the support document released on April 25, 2022, the software company said: “After installing this update, some .NET Framework 3.5 apps might have issues or fail to open. Affected apps are using certain optional components in .NET Framework 3.5, such as Windows Communication Foundation (WCF) and Windows Workflow (WWF) components.”
“To mitigate this issue, you can uninstall this update.
“To do this, select the Start button and type, Windows Update Settings, and select it. On the Windows Update settings window, select View Update History then select Uninstall Update. Find KB5012643 in the list and select it, then select Uninstall,” it explained.
“If you cannot uninstall this update (KB5012643), you can also mitigate this issue by re-enabling .NET Framework 3.5 and the Windows Communication Foundation in Windows Features,” Microsoft added.
What you should know
- Microsoft released Windows 11 in October last year as an upgrade to Windows 10
- An update to the new Windows was released in January 2022, which is now causing problems for some users.
- According to Microsoft, Windows 11 delivers the best Windows ever for gaming and unlocks the full potential of your system’s hardware with technology like DirectX12 Ultimate, DirectStorage and Auto HDR. With Xbox Game Pass for PC or Ultimate, you get access to over 100 high-quality PC games to play on Windows 11 for one low monthly price. (Xbox Game Pass sold separately.)
- Windows 11 comes with a new Microsoft Store rebuilt with an all-new design making it easier to search and discover your favourite apps, games, shows, and movies in one trusted location.
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